Nugent is director of HR & OD at the Financial Ombudsman Service As part of the executive, Nugent is responsible ensuring the Financial Ombudsman Service manages its statutory role as well as personally leading the people and diversity and inclusion strategy throughout the organisation. The service has approx. 3500 employees and contingent workers. Nugent is also a NED and Trustee of the CIPD. She is also the immediate past president of the PPMA (Public Service People Managers' Association) a national body for people professionals working in public services. With more than 25 years of experience in HR, Nugent understands the challenge of workforce and OD issues during significant organisational change. She is a fellow of the CIPD with qualifications in HRM, executive coaching, leadership mentoring, psychometrics and workplace and employment mediation. Nugent has written numerous articles, presented at various conferences and was shortlisted for Personnel Today's HR Director of the Year 2016. Over the years her teams have received national recognition with awards including CIPD People Management, PPMA, HR Excellence, Personnel Today, ENEI, Working Families, London Healthy Workplace and the National Apprentice Employers. Having started working life as an apprentice she is passionate about apprenticeship opportunities.