Jamie Bald, Torishima Europe

Working with Japanese engineering company Torishima, Jamie Bald was tasked with improving employee engagement on both a local and global level, all while completing his associate CIPD diploma. Managing to develop and launch a range of initiatives across the organisation that have since improved employee engagement, the PMAs judges were impressed with Bald’s “hard work and effort, while also juggling his day-to-day role; lots of plate spinning at an early stage of his career”. 

The need for improved employee engagement had been highlighted at senior management level, so Bald set about working with the team to streamline processes and bring all employees together under the core values of the organisation and understand employees’ experience within their day-to-day roles and how it could be improved. The goal was to uncover any hidden issues within the employee experience and work to foster a culture of feedback, improving both engagement and trust across the team.

Bald conducted an employee engagement survey across the organisation and, with a response rate of more than 75 per cent, started to analyse the data and identify areas to target. He discovered a lack of communication across the organisation, so developed a company newsletter that would be distributed monthly to employees, updating them on what was going on within the organisation as well as success stories on both an individual and team level. He has now been distributing the newsletter for more than two years within the UK/Europe teams, while also developing a global newsletter following a similar format that is sent out quarterly to 1,900+ employees around the globe. 

He has also implemented a cloud-based HR system that gives employees access to their data. Each employee is given an individual profile that they can login to and see any changes or updates to their employee profile. 

“Jamie displayed good initiative in bringing these projects to life, and not only kept a lot of it in house, but also learned new IT skills to add to his CV,” the PMAs judges said. “He navigated a challenging workload to take on a project that spanned many countries, and for which they were notably both creative and dexterous about analysing and solving. The impact is solving a business issue in an impressive way, with materially more speed and less cost than would be the case without his interventions.”